Questions
1	Define the following key Business coordination of operational plans terminology:
Budget
Business Plan
Coaching
Colleagues
Consultation
Contingencies
Contingency Plans
Employee onboarding
External Stakeholders
Financial Information
Human Resources
Intellectual Property
Internal Stakeholders
Mentoring
Operational Performance
Organisational Policies and Procedures
Performance Management System
Performance Monitoring Systems & Processes
Personnel

Policies and Procedures
Problem Solving
Productivity Plans
Profit
Records
Recruitment
Resource Acquisition (or Talent Acquisition)
Resources
SMART Goals
Strategic Plan
Strategy
Supervision
Suppliers
Systems
Targets
Work Teams
2	What is Operational Planning?
3	Who are the key stakeholders that you would interact with when coordinating an operational plan for your organisation?

4	Why consultation with stakeholders is important in the context of coordinating operational plans.
5	List 7 methods used to communicate the coordination/ implementation of an operational plan.
6	Briefly explain how each step of the resource identification process is done for each of the following: Human Resources Physical Resources Processes ow Each Step is Done for How Each Step is Done for Human Resources Physical Resources Identify Need for Resources Determine Resources Required Identify How the Resource Will Be Acquired
7	You are the Team Leader at your workplace. You are assisting in the implementation ofthe business operational plan. As part of this, you must consult relevant sources ofinformation to identify the resources required. Briefly explain how each of the following sources of information can assist you inidentifying the resources required by the operational plan Sources of InformationHow Each Source of Information CanAssist in Identifying Resources Required Employee Recruitment Specialist Profit and Loss Procurement Manager

8

Briefly explain how each of the following methods is done when managing contingencies that arise during implementation of an operational plan. Contingencies refer to risks that will negatively impact an operational plan's progress towards set goals Methods How Each Method is Done When Managing Contingencies Consultation with relevant stakeholders Review existing contingency strategies Conduct a risk analysis

9

Complete the table by identifying: a. At least two characteristics for each performance monitoring system listed below b. One performance monitoring process under each performance monitoring system c. Two characteristics for each performance monitoring process identified Performance Characteristics Performance Characteristics Monitoring System Monitoring Process ii. i Performance iii. ii Reviews i- i. Resource Inspections ii- ii.

10	Why is a contingency plan an important tool when monitoring the effectiveness of operational plans?
11	You are the Team Leader at your workplace, while assisting in the implementation of the business' operational plan, you encounter problems during the acquisition of resources. Identify at least two common methods for problem-solving. Briefly explain how each method can solve problems during the acquisition of resources for your operational plan. Common Methods for Problem-Solving How Each Method Can Solve Problems During Operational Planning a. b.
12	List 3 relevant factors that should be considered when selecting candidates for employment.
13	Briefly explain how each method listed below can assist a team leader in supporting their members' performance. Methods How Each Method Can Assist in Supporting Members During Operational Planning a. Mentoring b. Coaching c. Supervision
14	Why is staff onboarding an important activity for new employees?
15	Briefly explain each of the following methods for implementing an operational plan. Methods Explanation of Methods for Implementing an Operational Plan a. Big Bang b. Phased c. Pilot

16	Why is budgeting important to an organisation to support efficient, cost-effective and safe use of resources?
17	How can reviewing the budget be used to vary your operational plan?
18	Briefly define the following organisational objectives in operational planning. a. Actual Costs b. Identified Shortfalls c. Surpluses
19	Describe 3 methods that can be used to solve problems within the organisation?
20	When would you vary your operational plan and who do you need to gain approval from to vary your plan
21	Why is it important to keep accurate records in the workplace?
22	How do organisational policies and procedures relate to the operational plan and relevant KPIs?