Questions

1. From this analysis, graphically present your findings using three or more different methods.

2. Identify the key systems and data used within effective people practices, to give insights by measuring work and people performance.

Case study Your company has been invited to submit a briefing paper for a regional People Practice event that will share insights and good practice on a range of people practice processes and practices. The topic area that your manager has chosen is evidence-based practice' and has selected you to represent the company by creating the briefing paper for the event. In addition, your manager has asked you to analyse and review three sets of performance data in readiness for the forthcoming heads of department meeting. Task two:Data analysis and review In preparing for the forthcoming department heads meeting your manager has asked you to prepare a range of information and interpretations for use at the meeting Below are two sets of data that have been collected by a 360-degree review for Department 'A'. Table 1, is the feedback that has been elicited from employees on their line-managers and table 2 is from the customers that use the services and goods from Department A. Use one analytical tool to review the two data sets to reveal any themes, patterns and trends (2.1). Table 1. 360 Feedback from employees on their line-manager (Department A total of 256responses were received, 32 did not respond). 100 45 Agreed that they were positively supported by their line manager in the role that they perform. Agreed that performance targets set by their line manager were achievable. Agreed that the amount of learning and development that they received helped them achieve current and future working practices. Agreed that their line manager was empathetic to my work/life balance. 95 112 68 Disagreed that they were positively 156 supported by their line manager in the role that they perform. Disagreed that performance targets 211 set by their line manager were achievable. Disagreed that the amount of 161 learning and development that they received helped them achieve current and future working practices. Disagreed that their line manager 144 was empathetic to my work/life balance. Disagreed that their line manager 188 actively promotes their self- development and career progression. Disagreed that the line manager is 219 approachable. Disagreed that their line manager 170 avoids bias in attitude and treatment of people Disagreed that their line manager 154 resolves conflict amongst team members. Disagreed that their line manager 250 delegates authority and independence. Disagreed that their line manager 245 communicates reasons for changes and decisions. 37 Agreed that their line manager actively promotes their self- development and career progression Agreed that the line manager is approachable. Agreed that their line manager avoids bias in attitude and treatment of people Agrees that their line manager resolves conflict amongst team members. Agrees that their line manager delegates authority and independence. Agrees that their line manager communicates reasons for changes and decisions. 86 102 6 11 360 Feedback from customers (Department A total of 145 responses were received, 256 did not respond). Agreed that the goods and services 101 Disagreed that the goods and 44 on offer were value for money services on offer were value for money Agreed that delivery of products 45 Disagreed that delivery of products 100 and services were timely from point and services were timely from point of sale to delivery. of sale to delivery. Agreed that the quality of goods 114 Disagreed that the quality of goods 31 and services were acceptable and services were acceptable Agreed that customer services 34 Disagreed that customer services 111 were assessable and responsive to were assessable and responsive to all calls. all calls. Agreed that all complaints were 54 Disagreed that all complaints were 91 dealt with in a timely and dealt with in a timely and professional manner professional manner Agreed that they the after sales 27 Disagreed that they the after sales 118 services were good. services were good. Agreed that their initial enquiry was 3 Disagreed that their initial enquiry 142 handled in a timely and was handled in a timely and professional manner. professional manner. Agreed that on receipt of goods 143 Disagreed that on receipt of goods 2 that packaging was acceptable in that packaging was acceptable in protecting the goods. protecting the goods. Agreed that they would 98 Disagreed that they would 47 recommend the company to a recommend the company to a friend or business friend or business Agreed that the range of products 31 Disagreed that the range of 114 and services was sufficient to products and services was satisfy their requirements. sufficient to satisfy their requirements. From this analysis, graphically present your findings using three or more different methods (3.3). Identify the key systems and data used within effective people practices, to give insights by measuring work and people performance (3.2) 1