Questions about Marketing

Q1. With respectto CRM, you are the owner of an ecommerce store (Subab.pk) and you need to build a plan to better connect with your customer please explain your plan through: a) Your Strategic Planning b) Your Tactical Planning () Your Operational Planning Along with clear results/outcome post the implementation of your plan. Q2. With respect to the CRM process the hierarchy is inverted from a customer till the top management. What does it explain? Q3. Multiple Digital tools can be incorporated to boost the customer experience, Please explain: a) Hootsuite and how it helps? b) Mailchimp and how it helps? () Slack and how it helps? Do also explain why automation is important