QUESTIONS

Case 10-Implementation of TQM and Lean Six Sigma Tools in Local Government

1-Reflect on the case study; what made this project successful?

2-What is at least one process in an organization that can be improved using Lean Six Sigma, and how?

PROBLEM

1- A finance department wants to calculate the performance of its billing department. They have reviewed 200 outgoing bills and found that 8 of them have some defects.

- Calculate the Sigma Performance of this process using Z Score and comment on the result.

2. A pharmaceutical manufacturing manager who produces a lifesaving drug needs the manufacturing line to perform at the 6 Sigma Quality level. If the current batch of 250000 units has 50 rejected units by the QA, does the production line meets the required performance level?

Sigma performance

Calculate the sigma performance of a process in an organization. If there is no accurate data, a guestimate of the excellent output is acceptable.