QUESTIONS FOR REVIEW 11-1 What are the functions and process of communication? 11-5 What is the difference between automatic and controlled processing of persuasive messages? 11-6 What are some common barriers to effective between downward, upward, and lateral communication communication? 11-2 What are the communication differences sent through small group networks and the grapevine ? 11-3 What are the methods of oral communication, 11-7 How do you overcome the potential problems of cross-cultural communication? written communication, and nonverbal communication? 11-4 How does channel richness under lie the choice of communication method? Annrameau An rent avanTy TV