Questions in this section Status Action 1 1. Where could a tenant source advice regarding a termination notice served on them OR a complaint made against them?

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2 2. What can one of these sources offer?

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3 3. What are 3 steps you can take to resolve disputes?

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4 4. How much notice (minimum) is required to be given to end the tenancy at the fixed term?

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5 5. How much notice does a landlord give 'without reason'?

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6 6. Other than "without reason" the termination notice must spell out that tenants have 3 options. What are they?

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7 7. There are four specific situations when a tenant can break a fixed term lease giving 14 days notice, without penalty. What are they?

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8 8. A landlord can go straight to the Tribunal for a termination order, without having to give a termination notice, under certain circumstances. Under the new laws, these circumstances have been expanded. They are:

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9 9. What support evidence would be required for this action?

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10 10. The landlord must provide a clean property given the following parameters:

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11 11. Under the Residential Tenancy Act, 1995 the tenant must keep the property in what condition?

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12 12. Who can make a claim on the bond when there is a dispute at the end of the tenancy

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13 13. Once the termination notice has been given or received, when can an agent commence showing the property to potential tenants and how much notice is the existing tenant given?

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14 14. In the event of a natural disaster, such as storm damage to the property, what notice is given and what compensation is payable?

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15 15. Define 'abandoned / uncollected goods'

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16 16. What are the 10 top features of a 'records management system'?

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17 17. Expand on two reasons why we must maintain property records:

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18 18. How long must we retain records after the transaction has completed?

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19 19. What is good to way to maintain complaints?

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20 20. What is a break-fee and when can it apply?

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21 21. How is it calculated?

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22 22. What is fair, wear and tear?

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23 23. What is an ingoing inspection report?

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24 24. What is an outgoing inspection report?

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25 25. What does email service of notice express permission mean?

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26 26. What is implied permission?

new 27 27. On behalf of the landlord you have given the long term tenant 30 days to terminate the tenancy at the end of the fixed term. The tenants have been excellent up until now, however, their direct payments have ceased and they are not responding to emails, sms or phone calls. Explain what you do and why in relation to legislative requirements and office procedure