Questions

Provide answers to all of the questions below:

1. Complete the table outlining reliable information relevant to workplace processes.

2. Describe how legislation may be applicable to workplace problems (provide an example as part of your answer).

3. Describe how organisational policies and procedures may be applicable to workplace problems (provide an example as part of your answer).

4. Identify and describe two critical thinking methods that may be used to identify complex issues in the workplace using the table below (there is an example to get you started).

Method	Description
Interview	This method uses a formal or informal interview process to obtain information about a workplace issue (such as how a product is used). It asks relevant questions to relevant stakeholders and documents the answers.

Method	Description

5. Identify and describe two critical thinking methods that may be used to generate solutions to complex issues in the workplace using the table below (there is an example to get you started).

Critical thinking technique	Description
Brainstorming	This method uses a group of people to think of as many solutions (even the crazy ones) in a predetermined time.

Critical thinking technique	Description

6. Summarise the steps associated with a decision-making process. You may answer using a written paragraph or diagram.

7.List three advantages of addressing complex issues in the workplace.

8. Complete the table outlining the different types of risk that may be associated with pursuing a complex issue in the workplace.

Type of risk	Description	Example
Strategic risk
Compliance risk
Financial risk
Operational risk

9. List three barriers to effective decision-making

10. Summarise the requirements for the development and presentation of a brief and feedback register.

11. List four bodies you may be required to seek approval from to develop and implement solutions.