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Questions The Ansoff matrix correlates what two aspects of business development from the 'new' and 'existing' perspectives? In selling and communications, what do 'open questions'

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  1. The Ansoff matrix correlates what two aspects of business development from the 'new' and 'existing' perspectives?
  2. In selling and communications, what do 'open questions' generally achieve?
  3. Albert Mehrabian researched and published a now widely referenced set of statistics for the effectiveness of spoken communications relating to feelings and attitudes; what three types of communication did he identify and what percentages for each did he attach to each type in terms of the percentage of meaning (or understanding) that each communication type conveyed from person to person in his study?
  4. In business accounts and financial reporting, expenses which change according to scale of performance or usage or demand are known as what?
  5. What is the name of Ingham and Luft's model and theory which deals with hidden and open areas of knowledge about a person?
  6. The '360 degree' appraisal method collects feedback from whom, about whom?
  7. What are the four levels of learning evaluation defined in Donald Kirkpatrick's original four-stage model?
  8. What is the correct ascending order of these human needs according to Maslow's Hierarchy of Needs: Esteem, Safety, Belongingness and Love, Self-Actualisation, Biological and Physiological?
  9. What part of our brains typically handles process-type functions, according to brain theorists such as Katherine Benziger?
  10. Which telephone and internet-based retail bank was formed on 1 October 1989 by the Midland Bank?
  11. What is the maximum sum you can pay solely in fifty pence pieces for it to be still legal tender?
  12. When did the following present-day British coins enter general ciculation: (a)two pence, (b)twenty pence, (c)the original round one pound, and (d)two pounds
  13. Which Hollywood A-lister said: 'Money doesn't make you happy. I now have 50 million dollars but I was just as happy when I had forty-eight million'?
  14. British coins: If you add the number of sides on a twenty pence piece to the sides on new one pound coin, what total do you get?
  15. The 1966 science-fiction novelThe Moon Is a Harsh Mistresshelped popularize which saying which is sometimes given the acronym TANSTAAFL?

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