Queuing Levers at the Haberdashery

You are currently managing a haberdashery and are debating what actions to take for the summer season. You are intimately familiar with the T_q equation for multiple servers and are considering its implications for your business, both the customer service side and the financial side. Customers are concerned about the amount of time they spend waiting for service and this has been mentioned in a number of negative Yelp reviews. Help management reduce customer waiting time by taking any of these actions.

Pick any one element(at the atomic level) of the T_q equation that you as a manager might choose to change and which direction you would move (raise or lower) it.

In your post, describe:

1. how you would make the change
2. the impact of your change for your customers
3. the impact of the change for your profits
4. which other business units/functional areas (think HR, marketing, accounting, finance, logistics, engineering, etc.) you would need to coordinate with and the impact of your operational decision on them

I have created a separate discussion thread for all possible atomic elements. You need to choose any one of them and continue the thread by addressing items 1-3. Just to spread things out a bit, let's limit the number of postings on each thread to 6, exclusive of replies. That is, I want no more than 6 of you indicating you plan to change m, no more than 6 of you planning to change p, and so on. If you want to respond to each other with encouragement or discouragement, that's fine and it wouldn't count against the limit on each element (nor would it count as the element you intend to change).

As a reminder, the Tq equation I'm talking about is:

Tq=mp1uu2(m+1)12CVa2+CVp2where:u=amp;CVa=aa;CVp=pp