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QuickPrint Corporation manufactures various types of color laser printers in a highly automated facility with high fixed costs. The market for laser printers is competitive.

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QuickPrint Corporation manufactures various types of color laser printers in a highly automated facility with high fixed costs. The market for laser printers is competitive. The various color laser printers on the market are comparable in terms of features and price. QuickPrint believes that satisfying cost-conscious customers is most important to achieving its target profitability. For 2023, QuickPrint planned to achieve higher quality and lower costs by improving yields and reducing defects in its manufacturing operations. QuickPrint trained workers and encouraged and empowered them to take the necessary actions. In 2022, a significant amount of QuickPrint's capacity was used to produce products that were defective and could not be sold. QuickPrint expects that higher yields will reduce the capacity that QuickPrint needs to manufacture products.
QuickPrint's balanced scorecard (initiatives omitted) for the just-completed fiscal year 2023 follows.
\table[[Objectives,Measures,\table[[Target],[Performance]],\table[[Actual],[Performance]]],[Financial Perspective],[Increase shareholder value,\table[[Operating-income changes from],[productivity improvements]],$2,000,000,$1,200,000
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