Quiz

Question 1 (Mandatory) (2 points)

In the ______ style of conflict resolution, the person is low on their own concerns and the concerns of others. This approach reflects an inability to deal with conflict, and the person withdraws from the conflict situation.

Question 1 options:

integrating

avoiding

compromising

obliging

Question 2 (Mandatory) (2 points)

Having empathy is a critical skill for resolving conflict and effective negotiation. A person needs to be able to see the situation from the other party's point of view. This ability is called ______.

Question 2 options:

bidding

distributive

perspective taking

bargaining

Question 3 (Mandatory) (2 points)

A perception that one group will negatively affect something we care about will create ______.

Question 3 options:

group processes

conflict

happiness

feelings of inadequacy

Question 4 (Mandatory) (2 points)

A ______ conflict resolution style is ideal for trivial issues, speedy decisions, an or an unpopular course of action.

Question 4 options:

integrating

compromising

obliging

dominating

Question 5 (Mandatory) (2 points)

Calling in a neutral third party to attempt to resolve a conflict is known as ______.

Question 5 options:

ombudsperson

conciliation

peer review

mediation expert

Question 6 (Mandatory) (2 points)

Team members that demonstrate high relationship conflict and interpersonal tensions are more likely to conflict intensely and will be associated with performance ______.

Question 6 options:

enhancements

normalizations

declines

continuations

Question 7 (Mandatory) (2 points)

______ is a dispute resolution panel that hears the concerns and attempts to resolve the issue.

Question 7 options:

Ombudsperson

Conciliation

Peer review

Mediation expert

Question 8 (Mandatory) (2 points)

Being emotionally intelligent is critical for resolving conflict and effective negotiation.

Question 8 options:

	1) True
	2) False

Question 9 (Mandatory) (2 points)

According to a study, the Chinese are more likely to value winning over discord.

Question 9 options:

	1) False
	2) True

Question 10 (Mandatory) (2 points)

Integrative bargaining differs from distributive bargaining in one significant way: The parties see the process as a zero-sum game.

Question 10 options:

	1) False
	2) True

Question 11 (Mandatory) (2 points)

The ______ style of conflict resolution may be the only possible approach when both parties have equivalent influence in the organization (e.g., two equally powerful vice presidents competing for resources).

Question 11 options:

integrating

avoiding

compromising

obliging

Question 12 (Mandatory) (2 points)

Distributive and integrative are the two general types of ______.

Question 12 options:

conflicts

conflict resolution styles

managing styles

negotiations

Question 13 (Mandatory) (2 points)

Leadership implications of ______, where you see things from another person's point of view, is essential for both conflict resolution and negotiation.

Question 13 options:

perspective taking

distributive negotiation

fixed pie

expanding pie

Question 14 (Mandatory) (2 points)

______ is described as being when a leader intervenes to resolve a conflict.

Question 14 options:

Alternative dispute resolution

Ombudsperson

Facilitation

Peer review

Question 15 (Mandatory) (2 points)

______ is a type of conflict that is characterized by differences between parties concerning which advertising campaign would best promote a new product. These types of conflicts can result in better decisions because each side has to defend their position.

Question 15 options:

Substantive conflict

Affective conflict

Process conflict

Personality conflict

Question 16 (Mandatory) (2 points)

______ is a conflict resolution style that is ideal for mutually exclusive goals, equally powerful parties, when consensuses cannot be reached, integrating or dominating styles are not successful, and temporary solutions to a complex problem are needed.

Question 16 options:

Integrating

Avoiding

Compromising

Dominating

Question 17 (Mandatory) (2 points)

The leader needs to consider the impact that national culture values may have on a person's perception of conflict and how to avoid it.

Question 17 options:

	1) False
	2) True

Question 18 (Mandatory) (2 points)

Mediation is when a third-party neutral person is called in to resolve the conflict: the fairness of the process results in people being satisfied with the outcome.

Question 18 options:

	1) True
	2) False

Question 19 (Mandatory) (2 points)

______ is when a conflict has become so complex that a more formalized dispute resolution method is needed such as a third-party neutral person is called in to resolve the conflict.

Question 19 options:

Ombudsperson

Facilitation

Peer review

Mediation

Question 20 (Mandatory) (2 points)

______ is low intensity deviant behavior with ambiguous intent to harm the target, in violation of workplace norms for mutual respect.

Question 20 options:

Task and relationship bargaining

Distributive bargaining

Integrative bargaining

Incivility

Question 21 (Mandatory) (2 points)

______ is a person who hears grievances on an informal basis and attempts to resolve them.

Question 21 options:

Ombudsperson

Facilitator

Peer reviewer

Mediation expert

Question 22 (Mandatory) (2 points)

Which of these is not a source of organizational conflict?

Question 22 options:

inherent conflict

process conflict

substantive conflict

affective conflict

Question 23 (Mandatory) (2 points)

The relationship between task conflict and team effectiveness outcomes varies as a function of the level of relationship conflict in the team.

Question 23 options:

	1) True
	2) False

Question 24 (Mandatory) (2 points)

When only a limited amount of goods are divided and the goal is to get the largest share, this refers to ______.

Question 24 options:

active perspective taking

distributive negotiation

fixed pie

expanding pie

Question 25 (Mandatory) (2 points)

______ refers to enlarging the pool of resources so that a negotiation can end in a "win-win" agreement where each party feels they got the best possible outcome.

Question 25 options:

Active perspective taking

Distributive negotiation

Fixed pie

Expanding pie