Quoting from the case "Employees at each Ritz-Carlton hotel are charged with "instant pacification," that is, to immediately remedy any defect they discover, irrespective of the task they are engaged in when discovering the defect." With the problems being solved immediately, why do you believe it is important to document them?

providing anyone logical reasoning with some elaboration that justifies documenting errors and resolutions. The suggested length for your response to this question is 75-100 words