Rachel goes to the toy shop, Playstuff, to purchase a toy for her nieces birthday. Rachel explains to the shop assistant that her niece is only five, but that she enjoys artistic activities. The shop assistant recommends a kit to make and paint plaster animals from moulds and reassures Rachel that such a toy is suitable for a five year old. Unhappily when the child attempts to paint the animal figures, she receives chemical burns from the paint. Rachel is horrified and seeks your advice as to what action she may take, against whom and the likely consequences