RAIL SERVICES GE Rail Services (GERS) provides repairs and maintenance services for leased railcars in North America. Repair shop selections were made by customer service representatives without proper knowledge of shop capacity, railcar movement patterns, and so on. Railcars could wait for weeks before repairs may be scheduled. RAIL SERVICES 551 Now, Shoptimizer, a real-time BI operational analytical tool can match and locate the optimal shop to provide repairs subject to more than 20 constraints and parameters. It has cut down the wait-time for repairs and eliminated unnecessary shipping and leasing costs How are they applying Data Warehouse and Business Intelligence technologies