Answered step by step
Verified Expert Solution
Question
00
1 Approved Answer
Ramanathan, R., Yun, D., & Ramanathan, U. (2016). Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant.
- Ramanathan, R., Yun, D., & Ramanathan, U. (2016). Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant. Benchmarking, 23(2), 469-486.
- Gregory, J. L. (2019). Applying SERVQUAL: Using service quality perceptions to improve student satisfaction and program image. Journal of Applied Research in Higher Education, 11(4), 788-799.
Answer the following questions:
- How is perception described by the authors in each study
- What is the meaning of Servqual?
- What is the justification for researching perception in each study? That is, what gaps in knowledge do the authors feel is lacking?
- How did Gregory (2019) and Ramanathan & Ramanathan (2016) apply the concept of SERVQUAL in their research?
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access with AI-Powered Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started
Statistics For Engineers And Scientists
Authors: William Navidi
3rd Edition
73376345, 978-0077417581, 77417585, 73376337, 978-0073376332
