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Rather than listen to what the students at the walk out were saying, Mrs. Italiano was thinking about what she could do to calm nervous

Rather than listen to what the students at the walk out were saying, Mrs. Italiano was thinking about what she could do to calm nervous faculty members. This is an example of which of the following barriers to listening?

  1. criticism
  2. emotional noise
  3. self-focus
  4. processing rate

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