Raynah, a new employee at TriStar Electronics, is required to perform a variety of bookkeeping and clerical tasks at a workstation. TriStar has training software on its workstations that can answer many of the questions she has about what to do on her new job and how to do it. The software is so good that she rarely asks her supervisor for help. It even tracks the way Raynah performs certain tasks and offers suggestions to improve her productivity. This software is an example of