Read and answer the following questions. Cite your sources. Be unique.

1-What style of handling conflict do you typically use? Can you think of instances where a different style might have been more productive?

2- Recall a leader you worked for. At what stage of personal diversity awareness (refer to Exhibit 11.7) were the leaders? Explain. At what stage of diversity awareness are you?

3- Why Are My Sales Lower Than the Competition Even with a Higher Customer Satisfaction Score?

4- Why Can't I Revise My Product in R&D?