Read and respond to the following:

1-Why are industries fragmented? What are the primary ways in which companies can turn a fragmented industry into a consolidated industry?

2-Discuss how companies can use: (a) product differentiation, and (b) capacity control to manage rivalry and increase an industry's profitability.

3-Which of the four elements of emotional intelligence do you consider most essential to an effective leader? Why?

4-What Impact Does Reliability Have on My Material Costs?