1. Read Appendix B, Section B.1.
   1. Review the payoff matrix in Table 3. On an intuitive level, what values for a customer's probability of answering a call would make it worth it to schedule the call? Hint: Try to determine for what values of the probability the expected profit from the customer will be nonnegative.
2. Read Appendix C. Think about different heuristics for scheduling customers in a onehour time slot, and calculate the values for the metrics of performance listed in Appendix C.

Link to the article:

https://pubsonline.informs.org/doi/epdf/10.1287/ited.2017.0186cs