Read Business Scenario 12-7 on page 264. You may assume that the pre-dispute arbitration clause is enforceable; it is legal.Our question here is whether it was ethical to enforce it under these circumstances.

Integrity. How does a consideration of Integrity apply to this situation? Do you think that Airbnb acted with Integrity in this situation, was it being honest, fair and truthful? Does knowing that Airbnb enforced a mandatory arbitration clause even though it was in a TOS that was hyperlinked and was not read by the individual impact your view of the company?