Read Case 4.1 in the eTextbook, and respond to the five prompts below (i.e., do not respond to the questions provided in the eTextbook).

Explain why the bank's second change implementation negatively affected staff morale.

Explain three obstacles to the bank's successful change implementation.

What roles are needed to successfully execute a change implementation? Explain why those roles are important.

Discuss the players involved who served as inhibitors or facilitators of change; what were their roles? Explain the results of their actions.

Discuss a different change framework that may have resulted in a successful change implementation. Explain why the selected change framework may have resulted in a successful change implementation.

Your case study must be a minimum of two full pages (not counting the title and reference pages). You must include an introduction, and you must use your eTextbook and a minimum of one scholarly source that is academic in nature from the CSU Online Library to support your essay.