Read Chapter 8 and then answer the following: 1.In your words, define what is a risk to an enterprise? 2.In your words, given an example of each IT-based risked that may come from external sources: 3.In your words, given an example of the IT-based risked that may come from internal sources: 4.In your words, describe the three characteristics and components of a holistic risk management plan. 5.In your words, describe the six basic components of the Risk Management Framework (RMF) proposed in the textbook? 6.In your words, describe the nine actions that can lead to the development of effective risk management capabilities Read Chapter 9 and then answer the following: 1.In your words, why is a strong IT-Business relationship important? Which parties in the relationship need to change to make the relationship better? Explain. 2.In your words, How would you address each of the Characteristics of the Business-IT Relationship? 3.In your words, How can IT strengthen Competence? 4.In your words, How can IT strengthen Credibility? 5.In your words, How can IT strengthen Interpersonal Interactions? 6.In your words, How can IT strengthen Trust? Be sure to identify the questions and answers correctly in order to receive full credit. Submit your answers in .docx format for review. Read Chapter 14 and then answer the following: 1.What are some of the reasons why the customer experience has become a top strategic priority? 2.What are some of the reasons why a bad customer experience can have a negative effect on a business? 3.In your words, describe the many dimensions of the customer experience (Figure 14.1 can help)? Rate them in the order they are important to you. 4.In your words, Lookup online and describe the broad categories of technology for customer experience management oCRM oIVR oSelf-Service Application oMaster Data Management oKnowledge Management oInfrastructure Management 5.Why is each of those mentioned in Question 4 helpful for customer experience management? 6.In your words, describe the five essential capabilities that IT needs to develop for Customer Experience? 7.Outline the first steps for Improving Customer Experience? Which do you think is the most difficult step? Read Chapter 15 and then answer the following: 1.In your words, describe what is an API? How are they different from traditional applications? 2.In your words, give an example of each type of API? 3.In your words, what is consuming an API, and what tools help with the process? 4.In your words, what are the four ways to derive value from APIs? 5. Give an example of an Open and Closed API?

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