READ - GBC Library Database (historical article) Siguaw, J, & Enz, C. (1999). Best practices in hotel operations. Cornell Hotel & Restaurant Administration Quarterly, 40(6), 42-53. READ - Online Search Siguaw, J., Enz, C., Kimes, S., Verma, R., & Walsh, K. (2009). Cases in innovative practices in hospitality and related services: Set 1. Cornell Hospitality Report, 9(17), 6-31. Retrieved from, https://ecommons.cornell.edu/handle/1813/71124 READ - GBC Library Database Vila, M., Enz, C., & Costa, G. (2012). Innovative practices in the Spanish hotel industry. Cornell Hospitality Quarterly, 53(1), 75-85. doi:10.1177/1938965511426562 READ - Online Search Thomas, J.H., Kitterlin-Lynch, M., & Lorenzo Del Valle, D. (2015). Cuba's future hospitality and tourism business: Opportunities and obstacles. Cornell Hospitality Reports, 15(11), 6-16. Retrieved from, https://ecommons.cornell.edu/handle/1813/71200 1 Use up to ten resources to find out all you can about the hotel industry. Make sure to use at least three article sources from the Cornell list. Add at least five to seven additional journal article sources through supporting a discussion of customer service theories that present a reflection of all the articles. Take careful notes because you will need to cite your resources in your written individual project with both in ' text citations and an APA reference summary of