Read the article from the DOI link below, copy and paste the link into a browser to access it because it won't be clickable and lengthily answer the following questions about the article related to Social business process management in practice: Overcoming the limitations of the traditional business process management

Dalia Sua Vugec, Katarina Tomii-Pupek, Vesna Bosilj Vuki

1. Why is this article/resource relevant to this week's topic?
2. What are 2-3 takeaways that you gleaned from this article/resource?

https://doi.org/10.1177%2F1847979017750927

2. Provide one example of customer-routed services and one example of provider-routed services that you have encountered (different than those described in the textbook). Can you identity any improvements to these processes?