Read the article, It Wasn't About Race. From Jack's perspective:

I) Analyze the situation. Briefly summarize the scenario, notate situational facts, and describe each person's individual reactions.

II) How do you address Dillon and Hope?

III) How do you address the scenario within the entire company?

IV) Now, focus on the resolution. How do you reduce the likelihood of this reoccurring? Where should you focus your attention to be able to provide a solution? How will you resolve the formal and informal issues within the organization?