Read the attached article and answer the following questions in report format: Discuss the factors that drove
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Question:
Read the attached article and answer the following questions in report format:
- Discuss the factors that drove Harrah's customer relationship strategy.
- Discuss whether Harrah's business and IT strategies were aligned, and what factors contributed to or detracted from achieving alignment.
- Discuss the integration between Harrah's patron database and the marketing workbench.
- Give examples of how Harrah's has implemented closed loop marketing.
- Does Harrah's have a sustainable competitive advantage? Can other companies duplicate what Harrah's has done? Discuss.
- Discuss the privacy and security issues associated with what Harrah's is doing. Are there concerns and how can Harrah's address them?
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