Read the below situation summary. You are a manufacturing manager in a large electronics plant. The company's management has always been searching for ways of increasing efciency. They have recently installed new machines and put in a new simplied work system, but to the surprise of everyone, including you, the expected increase in productivity was not realized. In fact. production has begun to drop, quality has fallen off, and employee turnover has risen. You do not believe that there is anything wrong with the machines. You have had reports from other companies who are using them, and they conrm this opinion. You have also had representatives from the rm that built the machines go over them, and they report that they are operating at peak efficiency. You suspect that some parts of the new work system may be responsible for the change, but this view is not widely shared by either your supply manager or your immediate subordinates, who are four rst-line supervisors, each in charge of a section. The reduction in production has also been variously attributed to poor training of the operators, lack of an adequate system of financial incentives, and poor morale. Clearly, people feel strongly about the issue. There is potential for disagreement among your subordinates not only about the cause of the problem but also the proper action to correct it. You seriously doubt that any of your group knows \"for sure" the real cause of the productivity drop. This morning you got a phone call from your boss. He had just received your production gures for the last six months and was calling to express his concern. He indicated that the problem was yours to solve in whatever way that you thought best. However, he wanted to know within a week what steps you planned to take. You share your division manager's concern with the falling productivity and know that your subordinates are also concerned. Your challenge is to determine what steps to take to rectify the situation. 3.1 Considering the team's experience and time constraints, select what you believe is the most appropriate approach to deal with this situation if you were the leader