Read the Camilla Leagues Club - House Policy: Responsible Service of Alcohol.

From this House Policy document 3 policies (that must be followed) that align with responsible service of alcohol laws.

Referring to the Camilla Leagues Club Policy, regarding RSA training, what are the organisational requirements for all front of house staff and the register of competency card requirements relating to this training?

See the House policy - Responsible Service of Alcohol below,

The Camilla Leagues Club will provide a safe and friendly atmosphere for community members to meet and socialise in a responsible environment.

Responsible Service of Alcohol: All front of house staff will be trained in RSA A register of staff competency cards are kept by management Management constantly reinforce RSA principles and practices in every day trade Management support staff who practice and enforce RSA learning

Minors: Minors will not be served alcohol Individuals procuring drinks for minors will be removed from the premises All patrons are required to provide acceptable evidence of age where there is any doubt they are under 25 years of age All staff are trained in what constitutes acceptable evidence of age under the Liquor Act 1992 Management support staff who practice and enforce ID checking

Intoxicated & Disorderly Patrons: All staff are trained in identifying signs of intoxication Intoxicated patrons will not be served Management support staff who do not serve intoxicated patrons Intoxicated patrons will be asked to leave the premises A taxi or Uber can be called for intoxicated patrons, to take them home safely All staff actively monitor levels of intoxication of all patrons Management do not support drinking practices which foster a culture of binge drinking or encourage irresponsible consumption practices Management seeks to meet its duty of care obligations to all patrons Jugs of spirits or shots of spirits/liquors will not be permitted by CLC staff

Security: All crowd controllers will wear ID as required by the Security Providers Act 1993 Management only employs crowd controllers licensed under Security Provider Act 1993 A register and copy of current licences of crowd controllers are kept by management All crowd controllers are trained in the Responsible Service of Alcohol (RSA) A register and copy of Statements of Attainments for RSA are kept by management Crowd controllers will ask intoxicated patrons to leave the premises Crowd controllers will organise taxis or Ubers/ ride sharing companies for intoxicated patrons to go home safely All crowd controllers act respectfully towards patrons at all times Crowd controllers do not use excessive force in removing patrons CCTV is operational at entries and exits on the premises and throughout the club Crowd controllers will regularly monitor inside and outside the premise including carpark

Staff Training: Management encourage staff to be trained efficiently and effectively for their job All staff have signed off and agree to work according to this published House Policy A register is kept to ensure all staff have read and understood the House Policy Regular staff meetings are held to ensure staff are kept informed of changes in the industry Records are kept of all meetings attended by staff Camilla Leagues Club at all times will provide adequate staff to service needs of patrons

Promotions: Free liquor and multiple quantities of liquor are not promoted off the premises Management do not heavily discount or offer free alcohol to encourage drinking for drinking's sake Management do not promote activities that encourage harassment of patrons or staff Management will promote the amenities of the venue We strive to provide patrons with a relaxing, entertaining and enjoyable evening which encourages their patronage Management and staff are here to ensure patrons have a good time, one which they remember, and are pleased to return to have again

Responsible Hospitality Practices: We provide water free for patrons and bottle of water at a reasonable price to all patrons We sell light or mid-strength options at cheaper prices than full strength We will actively promote awareness of drink spiking issues We encourage you to monitor and control your consumption of liquor We will deter you from rapidly and excessively consuming liquor We will supply liquor in standardized quantities that can be recognized by you We will serve half measures of spirits if requested

Noise and Amenity: We respect our neighbours and ask you to respect them too We monitor entertainment and patron noise to comply with all prescribed noise levels We scrutinize behaviour in and around the vicinity of the premises We maintain an incident register recording all incident on or around the premises We have provided appropriate lighting around the venue for patrons comfort and safety We have a fire safety plan which is maintained and reviewed on a regular basis

Consultation with the Community and Key Stakeholder Groups: Management regularly attend local liquor accord meetings. Management actively participate in community events and forums We pride ourselves on being a responsible community citizen in the local business community