Read the case problem "Heather Ramsey/ Marriott International" (pp.308-309) and discuss the following questions:

1.) What closing clues should Gretchen Parr-Silver look for? What trial closes would be appropriate? Can you visualize a situation in which Gretchen Parr-Silver might use a multiple options close?

2.) Assume that a large corporation wants to schedule a recognition party for 40 people. This event will begin with cocktails and appetizers and end with a served meal. Special entertainment will precede the meal. What items might be included in a summary-of-benefits close?