Read the case study and answer the question that follows: Case study This case study was written by Ernst & Young LLP. The story it examines, of Westfield Insurance's occupational change management saga, takes on nearly universal themes from the business world and is something that every insurance professional, especially those in leadership positions, needs to read. The effect that large-scale change could have on morale and engagement of employees is a major concern and potential risk for operational leaders. A decrease in morale and engagement may impact customer service, which is also a significant risk. Additionally, a workforce that is not highly engaged will resist change taking longer for expected benefits to be achieved. Many insurers are undertaking major change initiatives to transform their operational capabilities, modernise technology and adjust to new market realities. Some of the risks associated with large scale change programmes include lack of employee engagement and results in people and teams across the organisation resisting strategic change and refusing to adopt new tools and processes. The impact on performance can be significant, as customer service is disrupted and the expected value from very large

Why did the organisation decide to review and prioritise change requirements or opportunities with relevant leaders/managers?

Q2. Case study When Jack Welch assumed the top position at General Electric in 1981, he inherited a company that had a market value of $12 billion certainly a modest number, by today's standards. By the time he left in 1998, GE was worth $280 billion. While leading GE, Welch was charged with the task of making the conglomerate better by any means necessary. With his gut telling him that his company was due for a complete overhaul, Welch decided to implement Six Sigma at GE in 1995. Quite simply, Six Sigma is a methodology that aims to reduce defects and errors in all processes, including transactional processes and manufacturing processes. Organizations that use Six Sigma test their processes again and again to make sure that they are as close to perfect as possible. Jack Welch discussed and obtained approvals from relevant authorities in GE especially the board members to confirm the change management processes and five years after Welch's decision to implement Six Sigma and making sure all team members are with him, GE had saved a mindblowing $10 billion. Welch claimed to have spent as much as half of his time working on people issues. By assembling the right team and ingraining them with the right management philosophies, Welch successfully oversaw the transformation of GE from a relatively strong company to a true international juggernaut.

According to the above-mentioned case-study,a) Explain why it was necessary to obtain approvals from relevant authorities to confirm the change management process .

b) What could be the "relevant authorities" in a business context?

Q3. Explain several factors (at least 5) of external environment and impact they have on business/organisation objectives.

Question 4

Due to the performance gaps among employees, business threats and management decisions, what are the major operational change requirements? Identify and outline five (5).

Q5Explain in the process of identifying strategic development needs of an organisation.