Read the Case Study For Individual Project file to understand the background on the case. Refer back to the Individual Project Instructions file where you need to answer the questions listed below for each part of the case. The Part 1 questions refer to the 2 years leading up to the opening of the new call center. Part 2 questions refer to the first 13 weeks of operation after opening the call center. Part 3 questions refer to the first 18 months of operating the call center. When you read the detailed instructions in this file, you will see that the Part 1 questions refer to the 2 years leading up to the opening of the new call center. These Part 1 questions can be answered by reading the Case Study For Individual Project file. Part 2 questions refer to the first 13 weeks of operation after opening the call center. To answer these questions download the Cutting Edge Student File #1. Note that you do not have to prepare any forecasts for answering the Part 2 questions. Part 3 questions refer to the first 18 months of operating the call center. In answering the Part 3 questions, you should download and refer to Cutting Edge Student Data File No. 2 which contains the historical data that you will need to answer the questions. For Part 3, you will need the exponential smoothing template and the linear regression template found here: