Read the case study:

Madden, S., Milstein, D., & MacCracken, L. (2015).Integrating private practice and hospital-based breast services atBaystateHealth (Part A). Boston, MA:Harvard T.H. Chan School of Public Health.

Respond to the following:

• What do you see as the major challenges for the consolidation of CBC and R&I?
• How would you address the cultural challenges identified in the case?
• What could the combined CBC and R&I entity do in order to become more customer-centric?