Read the case study, then answer the questions that follow.

Case study $($questions $613)$

Lila is a support worker at a care facility. Lila provides care to people who experience memory loss. Every day at work Lila faces new challenges as she tries her best to use the most appropriate communication strategies to meet each person$$s individual needs.

Some of the people Lila works with have severe dementia and can become distressed when spoken to$.$ Others she cares for are not aware of anything that is going on around them $$ they are disorientated to the day, time, relationships and occasions. Sometimes they confuse the past and reality taking place around them. Lila has found that no single strategy works for everyone, and that everyone has unique communication needs.

What are some verbal communication factors that Lila should be aware of when communicating with people who have memory loss?