Question
Read The CEO of Starbucks and the Practice of Ethical Leadership and complete the questions at the end of the case study. Creating Community: Did
Read The CEO of Starbucks and the Practice of Ethical Leadership and complete the questions at the end of the case study.
Creating Community: Did Johnson use Starbucks shared values as the cornerstone of his decision making after the arrests? Did his decision to close all Starbucks stores for unconscious bias training and to create a new Third Space Policy align with Starbucks mission and goals? Did his handling of the incident promote positive relationships between employees and customers? Did it encourage a sense of connectedness and shared values?
Encouraging Ethical Conduct: Did Johnson openly acknowledge that his decision was based on ethics and morality? Did his apology and actions promote awareness of an ethical issue? Did it create a positive or negative difference in the communities Starbucks serves? Did it make a positive or negative difference for Starbucks employees and customers?
Showing Discipline in Ones Role: Does Johnson explicitly accept responsibility for the incident and provide direction for a course correction? Does he identify ways to collaborate with others when necessary? Does he show he understands what his role is in fixing this problem?
Clarifying Culture: Did Johnson clarify his values and the companys values in his apology and with his subsequent actions? Did Johnsons apology and follow-up actions uphold Starbucks mission and core values? Did he identify gaps between stated and actual values? Did Johnsons apology help Starbucks employees figure out if their personal values align with the companys?
Designing Ethical Systems: Did Johnsons actions have impact beyond Starbucks? Did they sent a precedent for other companies to follow? Did his apology create a conversation about unconscious bias in the workplace? How do his apology and the subsequent follow-up actions compare to other companies and CEOs that have faced similar problems?
Requirements: 1. Your assignment should be written in APA style format. 2. Double spaced with 12-point Times New Roman font and make sure to use headings. 3. Please answer all the questions at the end of the Case Study in not less than 2 pages. 4. Separate title and reference page.
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started