Read the Customer Service at the Jewish Community

Center Case Study.

Write, in 1050- to 1400 words, an analysis of the issues involved in this case.

Include the following:

• What are the sources of conflict?
• How can managers effectively address this conflict?
• What factors does a leader in this organization need to implement change successfully?
• What kinds of resistance might the leader expect to see?
• Identify and explain at least five kinds of resistance.
• What strategies might you employ to manage each of these areas of resistance?