Read the following case and use your knowledge of this chapter's concepts to answer the questions that follow.

Emma Varies the Quality of Her Relationships

Emma is the president of the braces and support division of a pharmaceutikil company. Her division develops, manufactures, and sells devices such as wrist, ankle, elbow, and ba support devices are found in pharmacies, supermarkets, and department stores as well as online. One day, Emma was discussing how well she was performing as a leader with Jer multi$-$rater feedback with you. It appears to be consistent with some of the informal buzz I have heard about your leadership. Your direct reports like the strong leadership you brin "How so$?"$ said Emma.

Jerald replied, "Let's look at some of the written comments on the online anonymous forms. I think they explain the rationale behind the comments about having favorites:

Direct Report A says that you are a kind and caring manager who always takes into account employees' needs. When asked for time off to take care of a parent who was moving to experience with data analytics, you found the right project.

Direct Report B says that you can be a little callous and indifferent. One time this employee suggested that hiring one more online sales support representative could boost sales by $2$ budget for an additional hire.

Direct Report C says that you constantly praise our director of product development and design in meetings, both face$-$to$-$face and virtual. You talk as if that person were single$-$hand Direct Report D says that you ignore your employees. If someone tries to tell you something funny, you don't even crack a smile. You are a good strategic leader, but you act like a zo Emma said to Jerald, $"$It is good to know that I am perceived to be an effective leader. Yet I find some of this feedback troubling. I thought that an effective leader was supposed to ha reality that people are unique?"

Emma's direct reports believe she is playing favorites; Direct Report A finds Emma to be a kind and caring leader, but each of the other three direct reports has a problem with her lea

a$.$ Emma should apply the achievement$-$oriented style of leadership to her management practices.

b$.$ Emma should provide less support and encouragement in the workplace.

c$.$ Emma should adopt a contingency approach to leadership.

d$.$ Emma should adopt a more directive style with her direct reports.