Read the following case study and then answer the questions that follow:

During the KMWorld Connect 2021 conference, iManage was announced as the winner of the 2021 KM Promise Award. iManage delivers solutions that help knowledge workers and their organizations to achieve better business outcomes. Its intelligent, cloudenabled, knowledge work platform helps companies to uncover and activate the knowledge that exists inside their business content and communications, helping to solve complex challenges for more than one million professionals at 3,700plus organizations. The solution helps users discover relevant content across disparate systems. It goes beyond the content stored in the document management system to incorporate other sources of institutional, analytical, and thirdparty practical knowledge. With Knowledge Unlocked users can automatically map search results to a defined taxonomy and use the iManage Knowledge Graph to surface connections between people, expertise, and knowledge to identify hidden experts, related projects, best practices, precedents, contextually relevant content and clients. To help organizations implement their solutions, iManage serves as a strategic partner to its customers, often working closely with them to help define their specific KM needs, scope the solution, and advise on change management, adoption and deployment goals. As former practicing lawyers from some of the most elite firms, iManage KM/AI practice leads understand what legal organizations and lawyers need for successful KM initiatives. Transatlantic law firm Womble Bond Dickinson is leveraging AIpowered search to reveal knowledge and relationships across it 1,000 lawyers and 75 million documents, helping to streamline financial operations. AI brings together data from time and billing systems, fee earner biographies, work product history, knowhow, and other pieces of information, enabling the firm to work more efficiently and better serve their clients. "Our firm has never put into practice a search system this powerful. The fact that our lawyers can so quickly locate material knowledge and, in turn, make that knowledge actionable is a gamechangerboth in how we operate internally and in how we serve our clients," said Bill Koch, chief knowledge officer, Womble Bond Dickinson (U.S.).

Source: adapted from: https://www.kmworld.com/Articles/News/News/2021KMPROMISE AWARDWINNERiManage 149813.aspx#:~:text=During%20the%20KMWorld%20Connect%202021,to%20achieve%20better% 20business%20outcomes. [Accessed 16 September 2022].

Q1: Assess the impact of knowledge management on Womble Bond Dickinson's knowledge based products. (Read explanation below from textbook to better understand the impact of KM on knowledge based product in relation to Womble Bond Dickinson)

Q2: Use examples from the case study to illustrate your understanding of Document Management Systems.

IMPACT ON KNOWLEDGE-BASED PRODUCTS

Knowledge management can also have a major impact on products that are inherently knowledge basedfor example, in consulting and software development industries. For instance, consultants at ICL2 can quickly access and combine the best available knowledge and bid on proposals that would otherwise be too costly or too time-consuming to put together. Indeed, in such industries, knowledge management is necessary for mere survival. Knowledge-based products can also sometimes play an important role in traditional manufacturing firms. A classic example is Matsushita's (now Panasonic Corporation) development of an automatic breadmaking machine. In order to design the machine, Matsushita sought a master baker, observed the master baker's techniques, and then incorporated them into the machine's functionality (Nonaka and Takeuchi 1995). Similarly, companies such as Sun Microsystems have enhanced the level of customer service by placing solutions to customer problems in a shareable knowledge base. Moreover, customers can download software patches from the Internet based on their answers to an automated system that prompts customers with a series of questions aimed at diagnosing the customer needs.