Read the following scenario then answer the six (6) questions on this page.

Scenario

You are the new Principal of an existing agency. You understand the importance of building an excellent reputation in all areas of your property business. The Agency has a rent roll of 250 properties and there has been a huge turnover of property managers over the last five years.

The agency's clients (landlords) have expressed dissatisfaction with the agency's property management services and there have been a number of tenancy disputes.

The two Property Managers in your agency appear to tackle each aspect of property management differently. There appears to be no cohesive or consistent methods or systems. This leaves the clients, tenants and staff confused and frustrated.

You are aware of the problems need so you hired a property management consultant to develop policies and procedures to overcome these issues.

You make an appointment with your property management team to explain the new requirements to the team.

Using the questions below, explain agency best practice requirements for each of the situations.

Q 1. What is the process for:

(a) screening and qualifying tenant enquiries;

(b) preparing for and making appointments for potential tenants to inspect

properties; and

(c) ensuring the security of the property during an inspection.

Q 2. What is the procedure for signing up tenants? Also identify the statutory forms which need to be issued and completed.

Q 3. What is the procedure for recording tenancy details and updating the agency's database?Also discuss any computer security and access measures you would use.

Q 4. Develop a process for handling conflicts and disputes with tenants.

Q 5. What is the procedure for receipting and handling rental monies received from a tenant?

Q 6. What is the procedure for claiming monies from the rental bond?