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Read the following statement Employees in hospitality are responsible for managing their emotions and maintaining a positive attitude no matter what else may be going
Read the following statement "Employees in hospitality are responsible for managing their emotions and maintaining a positive attitude no matter what else may be going on in their home-life or work-life."
Do you agree or disagree with this statement? Explain your answers in details; Think about past employment experiences and describe when you have had to use emotional labour when interacting with guests;
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