Read the introduction.

Different strokes for different folks. Seems as if it's an almost universal truth for choosing rewards systems. Based on volumes of research, experts and everyday people seem to innately understand that there are many different kinds of "smarts" among people who lead happy, productive, and successful lives. Emotional Intelligence explores human behaviors in addition to IQ test scores and technical skills. Some feel strongly that Emotional Intelligencethe ability to "keep a level head in all the confusion"is mostly hype and folks should leave their problems at home when they clock in.

Step 2

Respond to the following, and if appropriate, include personal experience as part of your answers. What do you think?

• Who is the smartest person you know and why?
• What are you "smart" about? Are you common sense smart, book smart, street smart, or a combination?
• Describe the five personality characteristics needed to understand employee behavior. How can you apply Emotional Intelligence when dealing with employees? How could you use Emotional Intelligence to increase morale and productiveness with your employees?