Read the passage: I just need the three questions answered

Jenny Taylor, Receptionist at Caring Physicians Clinic, was responsible for callingpatients to remind them of their appointments. Dr. Ann Ryan, Medical Director of theClinic, found Jenny to be hardworking and pleasant to the patients. One morning, Dr. Ryanarrived and found Jenny crying in the supply room. When she questioned Jenny, Jennysobbed that for the past three months she had forgotten to order supplies. Jenny had beenborrowing supplies from the pediatrics office next door. Now, they were unwilling to lendher more. Jenny confessed that she had called once to the supply center and faxed a list ofsupplies over, but had not followed through. This morning, Jenny called the supply centeragain and found out that they were out of business. Jenny told her immediate supervisor,Barbara Lakes, Patient Care Coordinator for the Clinic. Lakes fired Jenny for incompe-tence. In the meantime, patients were waiting and there were no clean sheets, gloves, orgowns

.Discussion Questions

1. What was the beginning of the problem?

2. What should Jenny have done?

3. Using the elements of effective communication, discuss what Dr. Ryan and Barbara Lakesshould do now.