Read the prescribed readings to module 1 of quality Management, thereafter, answer the following questions at the end of chapter one.

a. From the "Factual Review Question"; Question 5, 9 and 10.

b. Discussion Assignment 1.1

SPECIFICATIONS

1. Make sure you elaborate your answer using your own words. Avoid copying word-for-word from the reference materials you use.

2. Use in-text citation and remember to include references

3. Analysis and Conclusion must reflect your own words.The conclusion must include the your's point of view.