Read the "ResNet Case Study" (available on BBLEARN under Homework # 2 link). This real case study about Northwest Airline's reservation system illustrates another application of the project management process groups (initiating, planning, executing, controlling and closing).

a. Briefly describe major activities completed and main outputs produced during each of the five project management process groups (initiating, planning, executing, controlling, and closing) in this case. [50 pts.]

b. Briefly describe your opinion of whether or not Peeter Kivestu was an effective project manager (why or why not). [20 pts.]