Read the scenario and use your knowledge of descriptive statistics to answer parts A and B below.

Customers at IT Phone Call Center have been complaining that they are waiting too long for service. The managers at the call center have taken notice and asked you to do some investigating to determine the typical service time for their customers for morning shifts compared to evening shifts. You collect the following samples (time in minutes):

• Morning shifts: 8, 15, 16, 18, 18, 20, 21, 21, 21, 56
• Evening shifts: 3, 11, 12, 14, 22, 22, 30, 33, 34, 47

1. Calculate the mean, median, and mode for each shift using the data above. Explain your calculations.
2. Explain in detail which descriptive statistic (mean, median, or mode) you would utilize to communicate the typical service time to your boss for each shift and why. In your explanation, be sure to include which shift (morning or evening) has the quicker turn-around time.