1. Read the scenario below, and answer the question that follows:
2. 
   
3. Mary Jane, 35 years old, is an absolute fashionista and shopaholic. Mary Jane still receives a generous allowance (R25 000 p.m.) from her parents, works a stable job
4. from (9 am - 4 pm) every week and owns multiple investments, such as retirement annuities and life policies, but still cannot manage to budget sufficiently.
5. Mary Jane would often go into the red (overdraft) because of her bad habits of paying bills late or even leaving them unpaid sometimes. As a result of her
6. uncontrollable spending behavior, her financial services providers (ABSA & Capitec Banks) have blacklisted her as a client. This means that Mary Jane will soon be unable to buy any expensive necessities, such as a house or a car.
7. *Hypothetical scenario
8. You are the Training and Development Manager at the furniture reseller, House and Home. Recently, ten (10) new employees were employed, and you must ensure they
9. are trained and prepared to handle all clientele expectations/requirements within the order-processing department.
10. 
    
11. Indicate the activities involved in processing a customer order.