Read the scenario below and decide what approach (direct or indirect) will be best for your response email to the customer. Base your decision on the information on page 143 "Choosing Between Direct and Indirect Approaches". Choose between these two alternatives (direct or indirect approach) and analyze your customer's likely response. Would he be pleased or displeased with your response to his request? (please write your answer below the submission line) Like many of the staff at Razer, you are an avid game player. You can therefore sympathize with a customer who got so excited during a hotly contested game that he slammed his Razer Anansi keyboard against his chair in celebration. Razer products are built for serious action, but no keyboard can withstand a blow like that. However, in the interest of building goodwill among the online gaming community, your manager has approved a free replacement. This sort of damage is rare enough that the company isn't worried about unleashing a flood of similar requests. Your task: Refer to page 155 in the book "Five-Minutes Guide to Planning a Business Message or Document". Respond to Louis Hapsberg's email request for a replacement, in which he admitted to inflicting some abuse on this keyboard. Explain that the company is "rewarding" him with a free keyboard in honor of his massive gaming win, but gently remind him that even the most robust electronic equipment needs to be used with care