Read the scenarios below. Answer the questions that follow about methods of enhancing service delivery in response to feedback. a) Scenario 1 You are a new front desk clerk at The Alliance Hotel. Manuel, who has been with the organisation for three years, is assigned to be your mentor. He will provide you with instructions on how to conduct your work tasks. On your first day on the job, you are accommodating customers at the check-in desk. Manuel observes that the waiting queue at the check-in desk is longer than usual. He comes and helps you in accommodating the guests quickly. After your shift ends, he talks to you to give you feedback. He mentions that you serve customers slower than the ideal response time. It is important to meet response times so that customers do not have to wait for a long time in the waiting queues