Read this case study and then answer the following questions. Case Study D - Monitoring communications You work for an organisation selling goods to customers and are responsible for the sales team. You must ensure communications follow legal and organisational requirements. Specifically, this must cover: Data privacy and confidentiality - all customer's information must be kept private and records made in the secure customer database system. Sales staff must not disclose personal information about customers or staff to other customers or third parties. Most communications take place by telephone, with some communications on email and via the organisation's website messaging Disposal of records - customer records must be kept for seven years after the last known contact. Information is only kept electronically. When records expire, these are reported to you for safe disposal (records are disposed of with the assistance of the IT manager) Defamation - all communications referencing other professional organisations or persons must be checked with the compliance team before being sent to customers Organisational requirements - all customer communications must be conducted according to the customer standards document that has been produced by the organisation. This provides information on communication policy and procedures for customer communications, along with organisational requirements. What are the sales staff not allowed to do with customers' personal data? Paragraph B I Path: p !!! Path: p Suggest one way that can you prevent the wrongful disposal of workplace records? Paragraph III How can you prevent a worker from performing an act of defamation? Path: p Paragraph BI How can you make sure that customers are communicated with according to the organisation's requirements? Paragraph BI III Path: p