Read through the following scenario and complete the tasks below.

You are the property manager for several properties listed with your agency. You are currently having a few problems with two of the properties.

Property 1

Address: 216 Main Street, Sunshine

Tenants: Abby Hammond and Jamilah Abadi (joint tenants on the lease)

Bond: $1,800 (paid jointly by the tenants)

Rent per week: $365

Rent due date: 15th of each month

Abby and Jamilah have been renting the property for three years and during that time you haven't had any problems. On 20 January you received notice from them that they would be vacating the property on 22 February. The rent has been paid up until 15 February.

On 15 February Abby drops in the keys and leaves a message with the receptionist that they have vacated the property a week earlier than expected.

You inspect the property the next day and while the house is generally in good condition, you observe the following:

• there are some indentations and small scratches in the timber floors
• the carpets have not been steam cleaned as required
• the front lawn is overgrown and has not been maintained as required as part of the tenancy agreement
• there are several boxes of rubbish left in the backyard

On return to your office, you email Abby and Jamilah and request the following:

• payment of one week's rent due as per the notice period
• floorboards to be polished
• carpets to be steam cleaned
• front lawn to be mown
• rubbish removed from backyard

Jamilah emails you back and tells you that she actually vacated the property two months ago, so she isn't responsible for

either the rent or cleaning costs. She requests that her half of the bond be refunded immediately.

You haven't heard back from Abby.

You obtain the following quotes:

• Sand and polish floorboards - $1250
• Carpets steam cleaned - $350
• Lawn mowing and rubbish removal - $120

Property 2

Address: 1/15 Myer Court, Burwood

Tenant: Craig Watson

Bond: $1,275

Rent per week: $295

Rent due date: 1st of each month

Craig leased the property ten months ago. During that time he has been constantly late with his rental payment, often up to a week late.

Craig has not paid this month's rent due on 1 April. On the 16 April, you served a notice to vacate. Craig emails you on 21 April and tells you that he will leave on 4 May at which time he will pay the outstanding rent.

It is now 10 May and Craig has neither vacated the premises nor paid the outstanding rent.

a) a tribunal application form for each property.

b) For each property, a report covering the following points:

• Timeframes for applying to the tribunal
• Outline the process for the application
• List the forms that must be completed
• List the supporting documents that must attached to the application
• List the evidenced that you will use to support your case
• Identify relevant decisions and precedents that support your case (case details may be found from the relevant tribunal eg for Victoria: http://www.vcat.vic.gov.au/decisions or http://www.austlii.edu.au/au/cases/vic/VCAT/
• List any people who may provide you with assistance in preparing and presenting your case.

Project 2 - Prepare for conciliation process

What you need to do:

In this project, you are required to a case statement for a conciliator

What you will need:

Research materials such as books, internet, magazines, workplace documentation etc.

What you need to submit:

Case statement for the conciliator

Instructions

Abby and Jamilah (see Project 1) have agreed to participate in a Conciliation Hearing to attempt to resolve the dispute.

a case statement for the conciliator. Your case statement should include:

• Summary of the case
• Desired remedies
• Reference to relevant legislation
• Summary of evidence